Business Process Review, Re-Engineering and Development of Online Government Services

Jan 20, 2020

DESCRIPTION OF PROJECT

 

Objectives of the Assignment:

  • Conduct review/analysis of business processes for three priority government services (business registration, property registration, and e-procurement)
  • Present international good practices related to the outlined services and conduct an analysis of their adaptation and application in Uzbekistan
  • Review the national legislation relevant to all three priority services, analyze efficiency of their application in practice, and develop recommendations based on the results of the BPR
  • Establish baseline indicators based on review of business processes
  • Suggest redesigned workflows within responsible authority (agency) and among government agencies to the end users in order to optimize end-to-end processes, automate non-value-added tasks, and achieve significant improvements in critical areas (such as cost, quality, service, and response time) through the in-depth use of information technology
  • In close collaboration with the government agencies and team of individual consultants of the TA, develop and pilot online services for three priority areas.
    Upon completion of pilot projects develop recommendation to implement improved business processes nationally
  • Perform additional tasks as required by ADB and MITCD.

 

For further information on this project, please write to info@egenconsultants.com

SECTOR

Information and Communication Technology

COUNTRY

Uzbekistan

CLIENT

Asian Development Bank (ADB) / Government of Uzbekistan (Ministry for Information Technologies 
and Communications Development) 

TIME PERIOD

2016-2017

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